OK people, what would you do at this point?

We bought a small home appliance, a hand blender (NIS 400) from a store in Bnei Brak.

It worked quite well, and we were happy,

But then, within a week of using it, it broke (actually 2 of its add-on pieces broke). The plastic part on top of the whisk that spins around actually melted(!), and then the plastic connector for the chopper unit (that also spins around) cracked.

We see some melted plastic inside the hand blender too, but we don't know if that is from the unit, or from the whisk.

We brought it back to the store and they said that kind of damage isn't included in the 1 year warranty. When we asked what kind of damage is included, they said, only if the device doesn't work (and what kind of damage would that be exactly)?

After numerous phone calls, no solution was provided by the store and we were left with a broken blender,.

Finally we asked about buying replacement parts (because they didn't think to suggest that even).

Oh, for that we need to directly go to the service center ourselves.

Joy.


How I miss reputable appliance stores in the US that would have simply replaced the item on the spot.